Knowledge base

The Knowledge Base is a type of access not to the business processes themselves, but to the information they contain and which should become known to a wide range of users (as opposed to direct familiarization with a user or group document). It has a convenient, tree-like, folder structure.

The Almexoft system has the following types of access to information:

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  Direct access to instances of business processes (documents) when the user is the author, responsible, executor of a certain stage, or specially familiar with the document.

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  Access through registries, when a user or a group of users gets access to a certain selection of documents, and the selection criteria are designed for a specific business task of the client.

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  Access is not to the business processes themselves, but to the information they contain, which should become known to a wide range of users (as opposed to direct access to a user or group document). In this case, the document can be placed in one or several sections of the knowledge base.

At the same time, a separate entity is created – a page of the knowledge base, which reveals only that part of the information that was available to the user at the time of addition (the principle of security integrity is preserved).

Such information can be:

• Brief content of the document.
• Separate bookmarks (holders) of fields.
• Document attachment

At the same time, information related to the business process (participants, execution progress, chat, etc.) is hidden.

Taking into account the location of information in the knowledge base, in a convenient tree-like form and the possibility to subscribe to the update of a certain folder (adding a page), now all the internal documentation of the company can be stored in the middle of the Almexoft platform.

What you add to the knowledge base depends on the specifics and needs of the customer:

• Orders
• Job instructions
• Sample documents
• Educational materials, etc

The knowledge base has a process approach. First of all, it is necessary to build a business process, for example, an order to appoint a substitute during vacation. After going through its lifecycle template, we can add the document to the knowledge base.

Filling the knowledge base with information can be done manually.

A user with appropriate roles performs a manual action on the document – “add to the knowledge base” or “remove from the knowledge base”.

The main thing is that thanks to the “Knowledge Base” built into the platform, it will be easier for employees to access the necessary general information.